An Post is seeking to enter into a single party Framework Agreement for a period
of 3 years with an option to extend for a further 2 years to meet its requirements
for implementation of a best-of-breed unified CRM solution, with associated
phasing of the solution and support of the product beyond the initial upgrade.
The current CRM system in use by the organisation has supported An Post for
over 16 years since 1999. Its major functionality has been as a support and
reporting tool for the Customer Service team within the organisation.
An Post is seeking a sustainable, future proof and scalable CRM system that can
be readily applied across multiple departments in the organisation, lending itself to
improving the efficiency and profitability of Customer Service, Marketing and
Sales, and supporting business requirements in Retail, Finance and other
Operations divisions. An Post will seek to implement this solution on a phased
To achieve the programme objectives outlined above An Post are seeking to
implement a best-of-breed unified CRM platform. It is understood that the CRM
platform will act as an enabler but will in turn need to support current business
processes as well as providing a basis for any future business level needs.