Centralised Contact Centre

Closed 1943 days ago

FÁILTE IRELAND-NATIONAL TOURISM DEVELOPMENT AUTHORITY
Date published
Closed 1840 days ago
Deadline
Closed 1943 days ago
Categories
79512000 - Call centre

Contact
Geraldine Toohey
Country
Ireland

OCID
ocds-0c46vo-0117-93316
Description

This contract is for the provision of a centralised contact centre for tourist
information. A comprehensive centralised call and email handling service is
required. Approximately 15,000 tourist information calls and 5,000 emails are
serviced per annum by the current provider. This helpline is a key
communications and information channel for tourists, travel agents/tour
operators.