The Contracting Authority proposes to engage in a competitive process for the establishment of single party framework agreement for Provision of On-Site Technical Support.
The following are within the scope of this tender:
- The Supply of On-Site Technical Support Technicians for LWETB.
- The supply of Remote Support ( out of hours on an ad hoc basis)
- Management and support of the On-Site Technical Support Technicians
- Provision of all necessary insurance, equipment, transport and any other elements required for the Technicians to successfully carry out their duties.
The following are outside the scope of this tender:
- Helpdesk services.
- Hardware warranties on existing equipment.