River Clyde Homes will bring circa 5,400 houses up to the Scottish Housing Standard by 2015, as part of the internal improvement programme adaptations are already being progressed, as required, by the 3 framework contractors. However the progress of the improvement programme means that there is a need for aids/adaptations to properties not programmed in the short term or properties that are not going to be improved. There are approximately 100-150 referrals a year covering a range of works:- - Bathroom adaptations from over bath showers, walk in showers, to wet floor shower rooms. - Kitchen adaptations for special needs users. - External adaptations including ramps and other Scottish Housing Quality Standard works as required. The vast majority of works are alterations to bathrooms. The works are carried out in tenanted houses and contractors will therefore be expected to ensure the health and safety of the tenants and minimise disruption and inconvenience to tenants. Communications The contractor will be expected to inform tenants of the works and progress of works. This is a particular importance given the frail, vulnerable or elderly profile of clients/tenants. There may be a requirement for joint visits with Inverclyde Council’s Occupational Therapy service. If there are difficulties / issues with the works prior to or during the process contact should be made with the River Clyde Homes’ project officer. Service As part of the tender response River Clyde Homes is looking for the contractor to provide a consistent and excellent service in terms of the time scales for installation and over all customer service. In core stock, which River Clyde Homes will identify, bathrooms will need to meet Scottish Housing Quality Standard ie will require replacement of wash hand basin and toilet. The flooring and wall finish are to be standard across all adaptations and will to comply with the materials already being used by the framework contractors. The aids and adaptations fittings are for Scottish Housing Quality Standard purposes and non core stock, ie some of the works will be in properties due for demolition .The Tenders should reflect a range in the quality/robustness of materials and fittings.