Work Force management: Midland Heart is tendering for the provision of a Workforce Management package. The role of the supplier for this contract is to provide, install and implement a complete workforce management solution for Midland Heart’s Customer Service Centre and provide full training for schedulers with ongoing product support. The solution provided should include forecasting and scheduling tools, the ability to model based on scenarios and elements of self servicing for advisers/line management. It should be able to accommodate a minimum of 100 advisers with the option to significantly expand this number in the future. For suppliers interested in tendering for this opportunity they will be able to access tender information on the Midland Heart Buyer Profile from 12:00 noon on the 27/10/2010 Please see above for the hyperlink or visit our website at www.midlandheart.org.uk and access the Supply2us. Supplier must have an annual turnover in the most recent year in excess of GBP 100,000, and must hold minimum insurance levels as follows - Public liability(including product liability) GBP1 million. section.