The Northern Ireland Housing Executive (the Housing Executive) wishes to appoint a research contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period 01 January 2015 to 31 December 2015, with option to extend the contract for a further 2 x 12 month periods, subject to satisfactory completion of the work (possible contract period of 3 years). It should be noted, however, that the Housing Executive retains the right not to extend the contract in any one year.
The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing.
The CTOS is a major element of the Housing Executive's research programme. While it supports a number of Corporate Objectives, it is primarily linked to Landlord Services Objective 1 “Delivering Quality Services” as set out in the Corporate Plan. The information gathered assists in the formulation and monitoring of a number of housing policies, monitors delivery and now plays an increasingly important role in guiding the SHRP and the Journey to Excellence.
The CTOS focuses on the perceptions of Housing Executive tenants, examining issues such as customer satisfaction, attitudes to living in the public sector, and the social, economic and demographic profile of tenants.
In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing - for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects.