DWP SIAM Services:
The current DWP SIAM contract is due to expire at the end of August 2014. The present
SIAM service is a fully outsourced managed service delivered through a single supplier, HP
Enterprise Services (HPES).
The SIAM service integrates and manages the delivery of end to end Information and
Communication Technology (ICT) services, components which are delivered by one or
more Service Providers.
SIAM supports the service management processes with tooling to automate activities,
collect data, measure performance and share information between processes deployed
across all stakeholders in the Service Provider environment. The service also
provides a service desk function which supports end users within DWP.
The current SIAM service also provides management information to support and enhance
the quality of service measures for the Department.
The Department requires that the SIAM service provides industry best practice Service
Management core ITIL processes or equivalent and meets the security requirements that
meet the new Government Classification Scheme
The Department’s approach is to disaggregate the SIAM service into components, with
the intention of in-sourcing some Core SIAM service elements where appropriate, and
outsourcing Service Desk.
Please note that this specific PIN relates to the procurement and contract for
Service Desk and integration of that service across the supply chain ONLY. The other
services mentioned above will be sourced via separate sourcing routes and processes.