Stoke on Trent City Council has a range of Front Facing service areas within the Resources Directorate consisting of around 300
members of staff. This covers staff in Revenues and Benefits, Financial Assessments, Customer Services (Council Call-Centre),
The Council wishes to appoint an external facilitator to design and deliver an energetic and interactive ‘Customer Service Event’
for this cohort of staff to focus on the achievement of the following key objectives:-
• Work with residents to make our towns and communities a great place to live.
• Support all our residents to fulfill their potential regardless of vulnerability.
• A commercial council, fit for purpose, driving efficiency in everything we do (every contact counts).
• Working together to create a stronger city we can all be proud of