Passenger Charter Monitoring 2012 - 2016

This is a requirement for Translink and returns for this section are due by:

15:00 UK Local Time on Tuesday 20 March 2012.

The Passenger’s Charter for Translink sets out the standards of service that are to be provided. Applications are requested from organisations who wish to be considered to tender for an initial two year contract commencing in July 2012 with the option of two further extensions of one year each, for the Monitoring of Translink’s Passenger’s Charter Commitments and Customer Perceptions and Expectations.

Translink is utilising an electronic tendering system to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued and it is intended that all communications with Translink including the submission of PQQ and Tender responses will be conducted via www.e-sourcingni.bravosolution.co.uk.

Unless stated otherwise in these Instructions or in writing from Translink, all communications including queries from Applicants and any PQQ amendments from Translink during the period of this procurement exercise shall be submitted through and published via the online messaging facility provided on the e-sourcing NI portal (see “Messages” section). The onus lies on the applicant to read and keep up to date with all the information published on eSourcing NI in relation to this requirement.

Jan 01 1900

Mar 20 2012