HS2 Ltd requires an external supplier to provide a helpdesk service to ensure that it can respond rapidly to public enquiries relating to the HS2 programme and to any potential health and safety incidents that may be reported by HS2 Ltd staff, third party contractors or members of the public. A supplier is therefore required to provide:
• a helpdesk service to manage all enquiries received by telephone, e-mail and any social media channels during normal working hours (9am until 5pm on weekdays – excluding bank holidays); and
• an out of hours service to replace the current out of hours helpdesk provision at a mutually agreed date in 2016.
The contract will be for an initial period of 3-years with the option to extend for a further 1-year period.