The Enterprise Rail Service links Belfast and Dublin and is jointly operated by Translink NI Railways and Iarnród Eireann. Applications are requested from organisations who wish to be considered to tender for Independent Customer Satisfaction Monitoring of Enterprise services. The key requirements of the service are:
To undertake qualitative and quantitative research to identify and prioritise the perceptions and expectations of current passengers;
To report the findings in a clear, concise manner to both operating companies three times per annum and provide a time series analysis of results;
To produce an annual report which aggregates the scores of the Spring, Summer and Autumn monitors and includes a comparative analysis with previous years’ results.
Translink is utilising an electronic tendering system to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued and it is intended that all communications with Translink including the submission of PQQ and Tender responses will be conducted via www.e-sourcingni.bravosolution.co.uk.
Unless stated otherwise in these Instructions or in writing from Translink, all communications including queries from Applicants and any PQQ amendments from Translink during the period of this procurement exercise shall be submitted through and published via the online messaging facility provided on the e-sourcing NI portal (see “Messages” section). The onus lies on the applicant to read and keep up to date with all the information published on eSourcing NI in relation to this requirement.