1.2.1 Ilex requires ICT support and maintenance facilities to be provided to the company. The requirement encompasses support in three (3) areas; Software Support, Hardware Support and Network Support for a group of up to twenty two (22) users.
1.2.2 The current ICT environment encompasses a range of fourteen desktops, six laptops, five thin clients, printers and two servers which will be supported within the framework of the agreed contract. The client operating system used on standard machines is Windows XP and XP Embedded is used on Thin Clients. The Servers used by the client are a mixture of Windows 2003 and Windows 2008.
1.2.3 The Ilex office is located on the 2nd Floor, Exchange House, Queen’s Quay, Derry-Londonderry, BT48 7AS. Ilex also has staff at the Ebrington site who require access to the Ilex network system remotely. Ilex is considering relocating its office to the Ebrington site in 2010.