This will be a one-to-one counselling service for all CAFRE students. It is envisaged that such a service would allow for an initial interview to identify need and future action, (e.g. referral to GP/specialist) or continued counselling. Students should have 24-hour, 7 days per week direct access to the counselling service by telephone. Calls should be free from a landline and where a student calls from a mobile phone the counselling service should offer to phone them back.