Ards and North Down Borough Council is keen to ensure that residents of the Borough are able to access and obtain free, high quality advice and assistance from an easily accessible and identifiable source.
Ards and North Down Borough Council wishes to tender the provision of General Advice Services that reflect the proposals outlined by DSD’s “Opening Doors” Strategy. The new strategy “Advising, Supporting, Empowering – A strategy for the delivery of generalist advice services in Northern Ireland 2015-2020” is currently under consultation, any additional objectives from this new strategy must be met.
The Advice provider must provide a quality general advice service to the public in accordance with the aims, principles and policies of a recognised advice providing body and adhere to a membership scheme or code of practice. This service must be independent, be impartial and offer a free service to all. Good customer service will be paramount. The provider must ensure a range of approaches for initial access by clients to quality advice and flexibility in methods of delivery of the service, across both urban and rural areas of the Borough.