The Health Service Executive invites tender responses from
suppliers who wish to participate in a tender competition
for the provision of an Interactive Service for Smoking
Cessation Support to the HSE.
The Tobacco Control Framework Implementation Group
undertook a scoping exercise to determine requirements in
relation to the provision of an ICT based smoking
cessation support service (helpline, social media and
online). There is a need to alter the service provision from
the current helpline model (National Smokers’ Quitline) to
the QUITlink model outlined in the service specification.
The current National Smokers Quitline is a national
telephone service that provides information, advice and
support to callers to the Quitline who want to quit smoking.
Currently there are two separate service components that
comprise the National Quitline Call service:
• The first line call service
• The Counselling service
The objective of the new interactive QUITlink service is to
convert contacts from smokers into quit attempts by
functioning as a one-stop-shop linking new and returning
clients to cessation supports and advice. It will also
provide information to those seeking details and support
on a smoker’s behalf.
Individual smokers or those seeking information and
support on a smoker’s behalf will access QUITlink via
phone (1800-freephone number)/email/facebook/
Twitter/SMS etc. Health Professionals such as GP’s,
Practice Nurses, Pharmacists, Hospital staff will refer
smokers to QUITlink via email/fax/phone/letter.
Smokers contacting QUITlink themselves will be offered a
range of supports including QUITpack, QUITplan, and
Referrals from Health Professionals will be forwarded by
the service provider to the QUITsupport or existing local
HSE Smoking Cessation Counselling services for
intensive cessation support. Please refer to the tender
documents for all further details.